FAQ

I placed a card order but I changed my mind. Can I get a refund?

Once the card order enters the personalisation process (including adding your name to the card), it becomes irreversible. Unfortunately, we are therefore unable to fulfill the refund request.

How can I confirm if my Plutus physical card order was successful?

To confirm your card order, go to the 'Physical Card' menu.

If the process is successful, it will display "Activate Card" instead of "Order Physical Card". You can also verify the card fee charge of 9.99 EUR/GBP in your transaction history.

When will my card arrive and can I track its delivery?

Your card will take between 2 to 5 weeks to be fabricated and delivered, depending on your location. Unfortunately, there is no available service to track the delivery status with our provider.

What if I set up the wrong address or moved after ordering the card?

Once an order is placed, it is not possible to update the address.

If you no longer have access to the original address, a new card order will be necessary.

Is it possible to order a card if I moved to another country?

You can order a card for your new country if it is on our list of supported countries. However, we cannot send EUR cards to UK residents or vice versa, nor can we send cards to countries that are not supported.

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