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Last updated: 19th December, 2024
These Terms of Use ("Terms") govern your access to and use of the PlutusTravel service (the "Service"), which allows users to redeem rewarded +PLUS points for hotel and flight bookings. By using the Service, you agree to comply with these Terms. If you do not agree to these Terms, you must refrain from using the Service.
1.1 The terms and conditions of Duffel apply to all bookings made through PlutusTravel. You can review Duffel’s terms at Duffel Terms.
1.2 It is your responsibility to verify the applicable terms of the relevant hotel and Duffel before completing a booking. Plutus does not guarantee the validity or applicability of hotel or Duffel terms and accepts no liability for discrepancies arising from external changes.
2.1 To ensure equitable access, the Service is subject to a fair usage policy to prevent misuse and disruption of platform operations.
2.2 Misuse includes, but is not limited to, excessive transactions beyond reasonable personal use, excessive calls to the Service, or maintaining a high Search-to-Order Ratio. The Search-to-Order Ratio is calculated as the number of times you search for a hotel or flight divided by the total number of bookings made during a given period.
2.3 Plutus reserves the right to take corrective action, including account restrictions, suspensions, or terminations, for misuse. Affected users will be informed and given an opportunity to appeal.
3.1 Plutus reserves the right to modify these Terms at its sole discretion. Significant changes will be communicated to users with at least 14 days’ notice.
3.2 Minor updates or clarifications will take effect immediately upon posting.
3.3 Continued use of the Service after changes constitutes acceptance of the updated Terms.
4.1 Certain user data, such as loyalty membership numbers, may be shared with third parties to the extent necessary for processing transactions.
4.2 Plutus complies with applicable data protection laws, including the UK General Data Protection Regulation (GDPR), to safeguard user data. For more information, please refer to our Privacy Policy.
5.1 A booking confirmation link will be provided within the app for users to view details of their hotel stay or flight booking.
6.1 Users must not use the Service to infringe upon any laws or regulations.
6.2 Non-compliance may result in corrective actions, including account suspension, restricted access to the platform, or permanent account closure for repeated violations.
9.1 Payment schedules vary by booking. Some bookings require immediate payment, while others allow payment upon arrival. Users must review payment terms during the booking process.
10.1 Applicable service fees (if any) will be clearly displayed within the app during the cashback selection process.
10.2 Any adjustments will be transparently communicated within the app.
10.3 Users have the right to review and accept fees before proceeding.
10.4 Canceling a booking will incur a 10% cancellation fee, charged by Plutus, based on the total cost of the booking.
11.1 Cashback selection must be completed after a hotel booking to enable cashback.
11.2 Cashback may take up to two months or more to be issued due to third-party involvement.
11.3 Cashback status will be displayed in the Travel Vault for clarity.
12.1 Access to PlutusTravel services may vary by region due to local regulations and vendor availability. Users will be informed of limitations during service access.
13.1 Use of the Service is subject to continuous monitoring to ensure compliance and prevent misuse. Monitoring is conducted in accordance with applicable data protection laws.
14.1 All PlutusTravel transactions are final. Exceptions may be made for errors attributable to the Plutus platform.
15.1 For assistance, users can contact Plutus support via the webform, providing relevant details. Plutus will address and resolve issues with third-party vendors promptly, providing updates within five business days where necessary.
16.1 For questions or further assistance, please contact support via the app or website.
7. Hotel Ancillary Services
7.1 For hotel ancillary services such as baby cots or disabled access rooms, users are required to contact the hotel directly to make the necessary arrangements.